Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Planovative Community Research and Development Inc. ("Planovative", "we", "us", or "our") collects, uses, discloses, and safeguards information when you use the TrueNetwork platform, associated websites, and related services (collectively, the "Services"). By using the Services, you agree to the practices described here.

1. Scope

This Policy applies to information we collect about platform users (e.g., non-profits, funders, governments, academics, students), visitors to our websites, and contacts who subscribe to updates or request demos. It also covers information sourced from publicly available records that we process to power platform features.

2. Information We Collect

2.1 Information you provide

• Account & profile: name, email, password, role, organization, province/territory.
• Billing: contact and transaction details (processed by our payment processor).
• Content: documents, descriptions, tags, comments, feedback you submit.
• Communications: messages to support, demo requests, survey responses.

2.2 Information collected automatically

• Usage data: pages viewed, searches, clicks, feature use, session metadata.
• Device & technical: IP address, browser type, operating system, language, approximate location.
• Cookies & similar: used for authentication, preferences, analytics, and performance.

2.3 Information from public and partner sources

• Public records: charity registries, open government datasets, organizational websites.
• Contributed resources: reports, toolkits, and media shared by organizations or users.
• Research datasets: curated datasets used for analytics (e.g., SDG classification).

3. How We Use Information

• Provide, operate, and improve the Services (e.g., search, analytics, SDG mappings, collaboration features).
• Personalize content and recommendations based on your role, topics, and usage.
• Process transactions, subscriptions, and account administration.
• Communicate about service updates, security alerts, and product announcements.
• Conduct research and quality assurance, including optional early-access feedback.
• Protect against misuse, fraud, and violations of our Terms of Use.
• Comply with legal obligations.

4. Legal Bases (Canada)

We process personal information under Canadian privacy laws (e.g., PIPEDA, and substantially similar provincial laws where applicable) based on: (a) your consent; (b) performance of a contract (providing Services); (c) our legitimate interests in operating and improving the platform; and (d) compliance with legal obligations.

5. Cookies and Analytics

We use cookies and similar technologies for authentication, remembering preferences, performance, and analytics. You can control cookies in your browser settings. Some features may not function properly without certain cookies.

6. Sharing and Disclosure

• Service providers: hosting, analytics, email delivery, payments, and support vendors under contract.
• Organizational visibility: profile fields you choose to publish (e.g., organization name, focus areas) may be visible to other users.
• Legal: disclosures required by law, regulation, or legal process, or to protect rights, safety, and integrity of the Services.
• Business transactions: in connection with mergers, acquisitions, financing, or asset transfers, subject to confidentiality and applicable law.

7. International Transfers

We may store and process information in Canada and other countries where our service providers operate. Data protection laws may differ from those in your jurisdiction. We implement safeguards appropriate to the level of sensitivity.

8. Retention

We retain information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

9. Security

We apply administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, and unauthorized access. No method of transmission or storage is 100% secure.

10. Your Choices

• Account: update profile details within your account settings.
• Communications: unsubscribe via email footer or adjust notification preferences in your account.
• Cookies: manage in your browser; some features may require essential cookies.

11. Access and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Contact us using the details below. We may require reasonable verification of identity before fulfilling requests.

12. Children’s Privacy

The Services are intended for adults and organizations. We do not knowingly collect personal information from children under the age of 13. If you believe a child provided personal information, contact us to request deletion.

13. Third‑Party Links

The Services may contain links to third‑party websites or resources. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

14. Changes to this Policy

We may update this Policy to reflect changes in our practices, technologies, or legal requirements. Material updates will be communicated (e.g., via email or in‑product notice). Your continued use of the Services after changes become effective signifies acceptance of the updated Policy.

15. Contact Us

Questions or requests regarding this Privacy Policy can be sent to: info@planovative.ca
Planovative Community Research and Development Inc., Vancouver, BC, Canada.